Effective on orders place on or after Thursday, March 19, 2020 until further notice.

We stand by our products, so if your order is received defective, missing parts or damaged, we are here to assist right away. You may return or exchange your products within 30 days of receiving them. A restocking fee of 15% + return shipping cost may apply to any returned Power Station, kit, or solar panel purchase.

Please contact us to submit your request (include order # and reason for claim).

• Returned items must be in the same condition (unused, unmodified) as they were received. Items only partially returned will not be accepted and no refund or credit will be issued.
• To process your return, we will contact you to issue a Return Merchandise Authorization (RMA) # and to arrange for return shipping.
• A credit will be issued back to you within 7-days of the item being received.
• Special orders or gift cards cannot be returned. Nonreturnable items will be clearly indicated as nonreturnable so you are made aware prior to ordering.
• If you wish to cancel your order, please keep in mind that we are unable to cancel any specific item(s) or entire orders that have already shipped.
• International orders are not eligible for return.
• Currently we can not replace the battery pack in the Kodiak or Apex. Panasonic discontinued the battery cells used in these systems. 

 Shipping Damage Claims

• All damage claims MUST be submitted HERE within 21 days of delivery for us to process the claim.
• You can also call our team at 1-877-891-2657

 Missing Items/Package Claims

• Please call us immediately if you did not receive all items that were confirmed to ship and be delivered with your order.
• All claims MUST be submitted to Inergy within 21 days of delivery of item for us to process the claim.
• Call our team immediately at 1-877-891-2657.

Refund Policy

• You may cancel your order anytime prior to shipment and receive a full refund. You can request a full refund via phone, email or chat. Once the request is received and processed please allow 7-10 business days for the funds to hit your account.
• We want you to receive a quality product that you will love! If for some reason you don't love it, you may return any eligible item within 30-days of delivery.
• We stand by our products, so if your order is received defective, missing parts or damaged, we are here to assist right away. Please contact us to submit your request (include order # and reason for return). You can contact us via phone, chat or email to start this process.
• Returned items must be in the same condition (unused, unmodified) as they were received. Items only partially returned will not be accepted and no refund or credit will be issued. Once your return is received, we will process the refund. Please allow 7-10 business days for funds to hit your account after the refund is processed.