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Refund Policy
Order Cancellations
You may cancel any order any time prior to shipment, and receive a full refund. You can request an order cancellation by sending an email to support@inergytek.com. Once the request is received, and the refund has been processed, please allow 7-10 business days for the funds to appear in your account.
Please note that we are unable to cancel any order that has already shipped. If your order has already shipped, you will need to wait until you receive your items, and then submit a request to process a return as described below.
Returns
We want you to receive a quality product that you will love! If for any reason you don't love it, you may return or exchange any purchased product within 30 days of receiving it, except items as mentioned in the bullet points below. A restocking fee of 15% + return shipping cost may be applied to any returned Power Station, Power Station Component, or Solar Panel purchase.
- Returned items must be in the same condition as they were received. (Unused, undamaged, and unmodified)
- Items only partially returned will not be accepted, and no refund or credit will be issued.
- International orders are not eligible for return.
- Special orders or gift cards cannot be returned.
- Any other non-returnable items will be clearly indicated as non-returnable, so that you are made aware prior to ordering.
Please send an email to support@inergytek.com to submit a request to process a return. (Please include your order number, the reason for your return, and any relevant photos.) We will issue you a Return Merchandise Authorization Number (RMA#), and arrange for return shipping labels to be sent to you. A credit will be issued back to you within 7 days of the returned item(s) being received. Once the refund is processed, please allow anadditional 7-10 business days for the funds to appear in your account.
Lost or Damaged Shipments
We stand by our products, so if your order is received damaged or missing items, we are here to assist right away. All damaged or missing item claims MUSTbe submitted within 21 daysof delivery in order for us to be able to file a claim with the carrier. You can submit a claim here or email our support team at support@inergytek.com.
You will be asked to include the following:
- Two Photos Displaying all Six Sides of the Package/Box that the Damaged Item Arrived in
- A Photo Showing the Damaged Item inside of the Package/Box with any Packing Material
- A Photo of the Damaged Item (Front & Back)
- A Photo Showing Packaging Material Used Inside Box
- A Close-up Photo Showing the Tracking # on Shipping Label