Effective Thursday, March 19, 2020 until further notice.
We stand by our products, so if your order is received defective, missing parts or damaged, we are here to assist right away. You may return or exchange your products within 14 days of receiving them. A restocking fee of 15% + return shipping cost applies to any returned APEX PORTABLE POWER STATION, APEX KIT, or SOLAR PANEL purchase.
INERGY warrants to the original consumer purchaser that this INERGY product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 6, below. This warranty statement sets forth INERGY'S total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.
Warranty Period (1-Year)
The warranty period for all INERGY products and components is one (1) year. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. Registration is not required.
No lemon policy
INERGY warrants to the original consumer purchaser that should this INERGY product require service (rendered only by INERGY) on (3) three separate occasions within the above stated one (1) year warranty period, the unit can be exchanged for a replacement product of comparable type, quality, and functionality at the request of the original consumer purchaser. Validation by an INERGY technician of product failure is required prior to replacement. Your warranty remains in force for the duration of the original one (1) year warranty period, and is in no way terminated by replacement product under this No Lemon Policy.
INERGY will repair or replace (at INERGY’s option and expense) any INERGY product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
Limited to Original Purchaser
The warranty on INERGY’s products is limited to the original purchaser and is not transferable to any subsequent owner.
INERGY’s warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in INERGY’s then-current product literature, or (ii) any product purchased through an online auction house. INERGY’s warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you at least once every 6 months.
How to receive service
To obtain warranty service, you must contact our technical support team via telephone at (877) 891-2657, or via email at firstname.lastname@example.org. If our technical support team determines that further assistance is required, they will give you a Return Material Authorization (“RMA”) number and return shipping label. You must package the product in original provided product packaging, clearly marking the RMA number on the package and including proof of your purchase with the product. If you have any questions about your APEX or the above instructions, please call us at (877) 891-2657.